Contact
Tell us about your
operation.
Write to us and we'll reply within 24 business hours. If what you want to know is how much you can save, the assessment gives you an estimate in 60 seconds, from your own numbers.
Our own offices
Colombia and Mexico. Invoicing available from the United States.
Sites under management
13 countries across the Americas, Europe and Asia, run from our central operation in Colombia.
Response time
Under 24 business hours. No spam, no automated sequences.
Rather talk
EMA answers on WhatsApp 24/7 at +57 320 567 4137.
Complaints channel
Is it a request, a complaint,
a claim or a compliment?
That has its own channel, and it isn't the form above. In Colombia it is a formal channel with committed response times: we confirm receipt the same business day and answer in substance within fifteen business days at most.
It exists because Colombian utilities regulation requires it, and because it falls within the scope of our ISO 9001 certification. Every case is logged, with an owner and traceable through to closure.
Go to the complaints channelP
RequestYou need information, a document or something specific handled.
Q
ComplaintSomething about the service or the attention fell short.
R
ClaimThere is a specific failure that needs putting right.
F
ComplimentSomeone on the team did their job well and you want to say so.